Refund Policy

The trial covers one site with up to 2 gates for 30 days and needs no payment. Nothing is charged unless the site chooses a plan.

Monthly plans can be cancelled at any time and remain active until the end of the paid month. Partial months are not refunded.

Yearly plans can be cancelled within 30 days of the first yearly payment for a refund of the unused months. After 30 days, the plan remains active until the end of the paid year and is not refunded, except where required by law.

If a site reduces the number of gates or flats, the new price applies from the next billing period. Credits are not issued for the current period.

If the service is unavailable for a significant period because of a problem on our side, the site admin can request a credit through Connect Support. Credits are applied to the next invoice.

Hardware bought through installation partners is covered by the partner's and manufacturer's own return and warranty terms.

Approved refunds are paid to the original payment method within 10 working days. Taxes are refunded in line with applicable tax rules.

Site admins can request a cancellation or refund from the billing page of the dashboard, or through Connect Support on line 101, Pricing and plans.