Privacy Policy

Four groups of people interact with the service, and each is treated differently:

• Site customers: the society, company, school, hospital or facility that subscribes and sets the rules for its gates.
• Residents, employees and hosts: people who approve visitors, invite guests and receive alerts.
• Visitors, daily helpers, contractors and delivery staff: people who pass through a gate.
• Guards and security staff: people who operate the gate tablet.

For data collected at a site's gates, the site customer decides why and how the data is used and we process it on their behalf. For website visitors and account holders who sign up with us directly, we decide how that data is used.

• Name, mobile number and purpose of visit.
• A photo taken at check-in, if the site uses photo capture.
• Flat, department or host being visited.
• Vehicle number, where the visitor arrives by vehicle.
• Entry and exit times, gate used and who approved or denied the entry.
• ID document details, only where the site requires them, such as factories or hospitals.
• Face templates, only where the site has switched on face match and the person has given consent.

For residents, employees, admins and guards we collect name, email or mobile number, role, flat or department, and app activity such as approvals, invites and patrol scans. For people who sign up on this website we collect the details entered in the signup or contact form.

• To check people in and out and to send approval requests to the right resident or host.
• To issue and verify visitor passes, QR codes and OTPs.
• To show guards relevant context through the AI Gate Assistant, such as missing approvals or flats marked away.
• To produce entry logs, patrol records, incident reports and audit exports for the site.
• To provide support, secure the service and fix problems.

We do not sell personal data. We do not use gate data for advertising. We do not use a site's data to train AI models for other customers.

The AI Gate Assistant never allows or denies entry. It gives guards information and a suggested next step, and guards and hosts make the decision.

Face recognition is off by default. A site may switch it on only with clear notice at the gate and consent from each person enrolled. QR passes, OTP, cards and manual check-in remain available to everyone, and consent can be withdrawn at any time.

Each site sets its own retention period for visitor and entry records. The default is 90 days. When the period ends, records are deleted automatically from live systems and removed from backups within 30 days after that.

Account data is kept while the account is active and deleted after the site or user leaves the service, unless the law requires us to keep it longer.

Inside a site, access is role-based. A resident sees only their own flat's visitors. Guards see what they need to check someone in, and never see residents' phone numbers. Committee members, facility heads and admins see reports according to the permissions the site sets.

We use a small number of service providers for hosting, messaging and email delivery. They process data only on our instructions and under written agreements.

Data is encrypted in transit and at rest. Access by our staff is limited, logged and granted only for support or security work. Guard tablets store pending entries in encrypted form when offline and clear them after sync.

Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to act for you. Visitors should usually contact the site they visited, as the site controls its gate records. We will help the site respond.

This website does not use advertising or cross-site tracking cookies. Form submissions are used only to respond to you or to set up your trial account.

If we make a material change to this policy, we will tell site admins by email and inside the dashboard before it takes effect.